Privacy policy

Privacy Policy

Last updated: May 2026

This Privacy Policy describes how SOL SPEC (Pty) Ltd ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from sol-spec.co.za (the “Site”).

This policy is drafted to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and is aligned with Shopify’s platform requirements and terms.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

1.1 Information You Provide to Us

We may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment gateways; we do not store card details)

  • Account login details (if applicable)

  • Any communications you send to us (e.g. emails, contact forms)

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Time zone

  • Cookies and similar tracking technologies

  • Pages viewed and interaction data

This information is collected using cookies, log files, pixels, tags, and similar technologies.

2. Purpose for Collecting Personal Information

We collect and process personal information for the following purposes:

  • To fulfil and deliver orders for sunglasses and related products

  • To process payments and prevent fraud

  • To communicate with you regarding orders, inquiries, or customer support

  • To provide you with marketing communications (where consent has been given)

  • To improve and optimise our website and customer experience

  • To comply with legal and regulatory obligations

We only collect personal information that is adequate, relevant, and not excessive, in line with POPIA.

3. Lawful Basis for Processing (POPIA)

We process your personal information on one or more of the following lawful grounds:

  • Your consent

  • The performance of a contract (e.g. fulfilling an order)

  • Compliance with a legal obligation

  • Our legitimate business interests, provided these do not override your rights

4. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

  • Shopify, which hosts our online store and processes data on our behalf

  • Payment gateways and financial institutions

  • Shipping and logistics providers

  • IT, analytics, and website performance service providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and in compliance with applicable data protection laws.

5. International Transfers

Some of the service providers we use (including Shopify) may process personal information outside of South Africa. Where personal information is transferred internationally, we ensure that appropriate safeguards are in place, as required by POPIA, to protect your information.

6. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyse site traffic and performance

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on the Site.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

8. Security of Personal Information

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to your personal information

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

10. Children’s Information

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: 

Email: enquiries@sol-spec.co.za