Refund policy

Return, Refund and Exchange Policy

Last updated: May 2026

1. Introduction

At Sol.Spec, we are committed to delivering high quality eyewear and excellent customer service. This policy explains your rights and our procedures for returns, refunds and exchanges. It applies to all products purchased from us online.

By placing an order with us, you agree to the terms of this policy.

2. Definitions

  • Customer / You: The individual or entity that purchases products from Sol.Spec

  • Product: Sunglasses and associated accessories.

  • Proof of Purchase: Receipt, order confirmation email, or other verifiable documentation.

3. General Principles

We aim to ensure every purchase meets your expectations. In cases where a Product is defective, damaged, unsafe, or not as described, you are entitled to a remedy. Remedies may include repair, replacement, or a refund, depending on the circumstances and the nature of the issue.

4. Eligibility for Returns

To qualify for a return or exchange (where permitted):

  1. The request must be made within 14 days of the date you received the Product, except in cases of defective or incorrectly supplied Products (see Section 6).

  2. The Product must be unused, unworn, undamaged, and in original condition.

  3. All original packaging, tags, accessories, and documentation must be included.

  4. You must provide proof of purchase.

Returns that do not meet these conditions may be refused or may only be accepted under alternate terms (e.g., store credit).

5. Change-of-Mind Returns

We may, at our discretion, accept returns for non-defective Products if the above eligibility criteria are met and the return request is submitted within the specified period.

Important:

  • Return shipping costs are the responsibility of the Customer for change-of-mind returns.

  • Refunds for change-of-mind returns will be issued only after inspection and confirmation that the Product is in resalable condition.

6. Defective, Damaged or Incorrect Products

If you receive a Product that is:

  • Defective (does not meet expected quality standards),

  • Damaged in transit, or

  • Incorrect (different from the Product ordered),

please notify us as soon as possible and no later than 7 days from the date of delivery.

Upon receiving your report and supporting evidence (e.g., photographs), we will, at our option:

  1. Repair the Product (where feasible),

  2. Replace the Product with the same or similar item of equal value, or

  3. Refund the full purchase price.

7. Refund Method and Timing

Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed in writing. Refunds will be issued within 15 business days after the return is received and approved, subject to verification and inspection.

Original delivery and return shipping costs are non-refundable except where the Product was defective, damaged, or incorrectly supplied.

8. Exchanges

Exchanges are permitted:

  • For Products of equal value, subject to availability;

  • Within the same eligibility period as change-of-mind returns (typically 14 days);

  • Where the Product is unused, in original condition, and includes all original packaging and accessories.

If the replacement item is of higher value, you will be required to pay the price difference. If the replacement item is of lower value, the price difference will be refunded.

9. Proof of Purchase and Returns Process

To initiate a return or exchange, you must:

  1. Contact our customer service team at:
    Email: enquiries@sol-spec.co.za

  2. Provide your order number and reason for the request.

  3. Pack the Product securely in its original packaging.

  4. Ship the Product to the address provided by customer service (return shipping at customer cost, unless the Product was defective, damaged, or incorrect).

We recommend using a trackable shipping service for returns.

10. Exceptions and Non-Returnable Items

Products that have been worn, altered, soiled, or otherwise not in original condition are not eligible for returns or refunds unless they are defective. Certain hygiene-sensitive items may also be excluded from change-of-mind returns.

11. Dispute Resolution

If you are not satisfied with the outcome of a return request, you may contact our support team to escalate the matter. We will work in good faith to resolve disputes fairly and promptly.

12. Policy Updates

We reserve the right to update this policy from time to time. Updated versions will be posted on our website with a revised effective date.